Why you should book with us
We want you to feel safe
Being responsible for your holiday is what we do.
We work hard to make sure it's everything you want it to be.
We know that even the smallest details can make the biggest differences.
Please take a moment to read the following reasons why booking with us should make you feel safe.
We inspect the accommodation for you
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We put a great deal of time and effort into choosing quality providers of Chalet accommodation.
If they let you down, they let us down as well.
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Which is why we visit and inspect properties when we first take them on, and follow-up visits occur with seasonal regularity to ensure that standards are not being allowed to slip.
Next time you call us, ask to speak to the person who inspected the Chalet you're considering.
We provide the security of an FSA regulated business
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ChaletBook is an Appointed Representative of of ITC Compliance Limited, which is authorised and regulated by the Financial Services Authority (FSA).
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Once firms are regulated by ITC Compliance, they are required to meet standards of business practice set out by the Financial Service Authority.
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Our decision to be regulated gives you confidence to make a new booking knowing you are in the hands of a professional.
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We are available to assist you at any stage in the holiday
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It can be daunting to be in a foreign country organising a holiday with many component parts.
As an interested third party, ChaletBook is on hand to assist you in the case of any problem or hurdle you encounter during your stay.
This could involve assisting in negotiations with the provider of any service, such as ski-hire, transfers or the accommodation itself.
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Obviously, we want every aspect of your holiday to be everything you hope for.
But in the eventuality that you are unhappy with an element of your holiday, we are available to discuss and assist in the swift resolution of problem to get your holiday back on track as fast as we can.
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Chalet Operators have a vested financial interest in continuing to receive bookings from us, and so the leverage of our inclusion in the complaint resolution process can often get quicker and more positive results.
Last time you were unhappy with a service provided, didn't you wish there was someone you could call to intercede?
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We combine local knowledge with big-city professionalism
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We only employ staff with extensive local knowledge of the areas that our Chalets reside in.
This means you'll be able to ask them for a lot more information, and lot more detailed information that if you were asking a call-centre without this expertise.
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Ask them about things that you don't expect them to know - such as what the local patisserie is like, or whether the ski shop near the Chalet speaks English.
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But in addition to this, we're a company that takes itself seriously.
It's our intention to provide a level of customer service that is both modern and up-to-date.
That philosophy impacts all of our customer facing procedures, from the disability compliant nature of this website to our phone scripts and FSA voluntary regulation.
When dealing with ChaletBook, you're dealing with professionals. Count on us to act accordingly.
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