Services for Owners
Allow our professionalism to make your guests happy
ChaletBook staff believe that they can best serve their guests and their chalet operators by maintaining the highest quality of product in a market that is overflowing with mediocre accommodation and unscrupulous agents.
The modern guest is fickle
Holidaymakers are more discerning and more demanding
The winter holiday-maker in 2008 is a more informed, more discerning customer. They are aware of the size of the market, and they research their purchases more thoroughly.
They are also more familiar with the rapid responses of internet booking, e-mail and the plethora of travel websites that offer instant gratification, online availability and booking. That means that their expectations placed upon your booking team are much higher. They want to know immediately if a Chalet is available, and they want a quote for their exact date and party size sent to them by e-mail within a few minutes. They also often want ancillary information such as quotes from Ski schools, lift-pass prices and transfer arrangements.
If you aren't able to provide them with this, they will often have made a booking by the time they get your reply.
Thorough professional service
Never give a guest a reason to look elsewhere
That's where ChaletBook can come in and help you. We operate a modern professional booking service capable of meeting the demands of the modern customer. Our support software allows us to reply in detail to customers within moments of receiving their enquiry, either by email or on the telephone. Managing all our Chalet and extra information is automated, so quotes are accurate, precise and instantaneous.
Importantly, we never give the customer a reason to look elsewhere. Any questions that they might have, we can answer for them, on the spot, in as much detail as they require.
Your reputation benefits from our expertise
The customer sees us as part of your overall service
By allowing us to be your booking team, we allow you to benefit from the professionalism of our service. Because we are not just another searchable database of Chalets, the customer does not see us as "an agent", but as a member of your team.
They know we have personally visited the Chalet that they are going to be staying in. They know we live in the area that they will be holidaying in. We provide them with the security of knowing that we deal with you and your Chalets personally, and this gives us the ability to help the customer that more distant booking agents simply cannot compete with.
Choose your level of service
Every Chalet operator is offered the service they want
ChaletBook offers a variety of services, from simply acting as a booking agent with our own advertising, to a full service where we manage bookings, extras, rooming lists and even assist you with arranging staff. Depending on the nature of the proposition, we will tailor an advertising package to suit your target market. Why not benefit from our understanding of the online travel market to increase the exposure of your quality products.
Please call and ask to speak to Greg or Matt to discuss what ChaletBook might be able to offer you.
Support for your business
IT support, website design, secure hosting, mailing lists
ChaletBook staff have extensive experience in the IT and Travel industry. We would be delighted to arrange to assist you with anything to do with your business. Through our business affiliate
http://www.mafoo.co.uk/ 
we are also able to provide website support, hosting, domain names and any other assistance you require.
Our Booking and Bookkeeping System
Booking systems should meet your needs, not limit them
Our booking system is being constantly developed in-house by our staff, who have a combination of more than 10 years of professional experience in the UK financial sector, and 8 years working in the Travel industry. It's secure, safe and easy to use.
We all know that bookkeeping is the last thing that you have time to do when running a busy Chalet. All bookings that come via ChaletBook are handled securely and provided to you for use in your own bookkeeping in whatever format you require. Your accountant will be pleasantly surprised with the thoroughness of our reports.
To Enquire about ChaletBook for your Chalet
Please call
0845 680 680 2 (UK) or
04 50 75 53 18 (France), or e-mail
reservations@chaletbook.net. We'll give you a call back and arrange to meet you at your Chalet to discuss what we can offer you.