Privacy Policy

Privacy policy relating to the chaletbook.net / ChaletBook Limited (this "website"). In this agreement, the "Website" means the ChaletBook website at chaletbook.net.

The Website is operated by ChaletBook Limited. ChaletBook Limited can be contacted using the information displayed right top on every page or by clicking on the reservations link in the top menu and bottom of every page. ChaletBook LImited encourages you to review the privacy statement of websites you choose to link to from the Website so that you can understand how those websites collect, use and share your information. Any third party sites that you can access through the Website are not covered by ChaletBook Privacy Policy and we accept no responsibility or liability for these sites.

We receive and store any information you enter on the Website or give us in any other way. You provide this information when you search, participate in discussion forums or communicate with with us by phone, email or otherwise. As a result of those actions you might supply us with such information as your name, address, post code, date of birth, gender, information on how you use our services (such as type, date, time, and information on your browsing activity when visiting the Website) and any other information with respect of your use of the Website. We might also ask for other specific information from time to time. We use the information that you provide for such purposes as responding to your requests, customising future use of the Website for you, improving the Website and communicating with you

We will comply with all applicable laws and regulations, including without limitation, the Data Protection Act 1998 or any statutory modification or re-enactment therof for the time being in force and the guidance issued by the UK Information Commissioner.

We will comply with the applicable obligations, rules and guidelines issue by VISA, Mastercard or other applicable card associations.

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies", and we obtain certain types of information when your web browser accesses the Website. Third parties might also do this on the Website. Examples of information we collect and analyse using technology which is not readily apparent include the Internet Protocol (IP) address used to connect your computer to the internet; log in; email address; password; computer and connection information such as browser type and version, operating system and platform; the full Uniform Resource Locators (URL), click stream to, through and from the Website, including date and time; cookie number; pages viewed or searched for; your site history, and phone number used to contact us. A number of companies offer utilities designed to help you visit websites anonymously. We want you to be aware that these tools exist.

Cookies are pieces of information that we transfer to your computer's hard drive through your web browser when you are viewing the Website. These pieces of information allow the Website to act on information that will make your use of the Website more rewarding. We use cookies to enable our system to recognise your browser and to provide features such as easier login and greater security and for storing information about you between visits. None of these cookies contain your password, phone number or address details in text format.

The "help" portion of a toolbar on most browsers will tell you how to protect your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However if you turn cookies off you won't have access to some of the features that make the Website more efficient and services may not function properly.

ChaletBook Limited collects and uses your personal information to operate ChaletBook and deliver any services you have requested. This will involve passing on the minimum of your details to providers of services, such as chalet hosts, owners and operators. ChaletBook does not use or disclose sensitive personal information, such as race, religion or political affiliations, without your explicit consent.

ChaletBook may share data with trusted partners to help us perform statistical analysis. All such third parties are prohibited from using your personal information except to provide these services to ChaletBook, and they are required to maintain the confidentiality of your information. We will give out personal information as required by law, for example to comply with a Court Order, to enforce our terms and conditions or to protect the safety and security of users on the Website.

The importance of security for all personally identifiable information associated with our users is of utmost concern to us. We take technical, contractual, administrative and physical steps to protect all of the user information we hold. Despite this no system is 100% secure and you acknowledge that the information you give us is at risk. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log out when using a shared computer and take steps to make sure your personal information has not been stored by that computer or a network connected to it.

The help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. You can visit sites on the internet that will tell you more about webbugs and what to do about them. There are products which allow anonymous browsing.