Please find below the details of the process that follows after you make a booking.
Your Booking Confirmation
What paperwork do I get?
We will immediately send you a booking confirmation by e-mail, which outlines all the details of your booking for you to check over carefully, and includes references to our terms and conditions of stay.
We advise you to check this booking confirmation carefully, as changes made within the first 24 hours are easy to make and without penalty.
Will I receive a voucher or accommodation invoice?
Within 24-48 hours you will receive an invoice for the total amount of your booking. This is for your records, and will reflect any amounts already paid. We do not issue accommodation vouchers, as none of our operators require them. This is the only invoice we will issue, and it will have the date on it when the remainder payment is due. It will be updated every time a payment is made.
When is the remainder due?
The balance of the payment for your holiday is due 8 weeks before arrival, and the date will be noted on your invoice.
You will be sent a reminder by e-mail and can use any of our normal mechanisms (see above) to make payment at that time. If you paid your original deposit by card and wish to do so again, all that is required is an e-mail authorising us to use the card again.
How will I be contacted?
Once the booking is made, your contact details will be provided to the operator of the Chalet.
They will contact you with a welcome pack or pre-arrival questionnaire, usually within 10-14 days of your
arrival. This asks details on dietary requirements, arrival times, ski passes and transfers. It also includes details on how to get keys and contact phone numbers while in resort if they are required.
Each operator is slightly different, however, if you haven't heard from ChaletBook or the local operator of the chalet 7 days prior to arrival, please call us on 0845 680 680 2 (UK Number).
Arriving in Resort
What happens when I arrive in resort?
Most likely, your chalet operator will have given you specific instructions for meeting them, including directions for travel and or arrangements for airport transfers.
If you do find yourself in resort and a little lost, you are welcome to call us on 0845 680 680 2 (UK Number). After hours, or in periods of peak arrivals, you may be redirected to our in-resort representative by pressing "0" on your phone.
Things You Should Know...
We are proudly paperless. All our invoices, confirmations and customer correspondence is electronic, and we ask you to think carefully before printing it. We do not send paper copies of our invoices.
Our availability is correct at time of publishing. We are dealing with many individual boutique chalets who each maintain their availability in their own way, and as such we are unable to confirm that our published availability remains accurate at all times. Availability charts are updated multiple times every day, and we will always endeavour to ensure that it reflects actual availability. To be 100% certain, please call or make an enquiry.
We are an agent for accommodation, not an accommodation provider. This means that your contract of accommodation is with the chalet owner or operator and not with ChaletBook.
We are unable to take bookings or payments online. Due to the individual and group requirements, as well as unique room arrangements and dealing with multiple providers, we are unable to take bookings online.